- Ensure that our clients have an outstanding experience with Intelisale platform – serve as the first point of contact for customers seeking technical assistance over the phone, email or Help desk portal and walk the customer through the problem-solving process.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
- Direct unresolved issues to the next level of support personnel.
- Provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients.
- Become the expert on the platform and use this expertise to help the development of the Intelisale platform and business processes.
- Proactively suggest new implementation of monitoring systems and rules to prevent downtime and performance issues.
- Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service.