Business

e-Commerce Support Specialist

Intelisale | Serbia

We have created Intelisale having in mind the needs of big and growing B2B brands, and wholesale and distribution companies. Intelisale’s solution has all tools to empower companies that need to reshape their sales strategy and become digitally driven.

Responsibilities

  • Actively monitoring and answering any client’s requests and queries via email or helpdesk
  • Performing manual Quality Assurance, ensuring that the end result matches program specifications and meets or exceeds client expectations. If issues are identified, the e-Commerce Support Specialist must work with the Product Manager and technical staff to resolve identified issues
  • Assist in creating, and monitoring, reporting related to site performance
  • Creating a user manual for e-Commerce products with a focus on recurring problems

Requirements

  • BA/BS degree with a minimum 1 year of related experience
  • General knowledge of the technical aspects of e-Commerce specific web platforms (nopCommerce working knowledge is a plus), and how to work effectively with automated marketing tools
  •  Experience in using content management systems to post and manipulate content on Web sites
  • Strong communication skills and a high level of articulation are required
  • High proficiency in MS Office and web technologies
  • Fluency in English

An additional advantage is if you possess:

  • Understanding of SQL
  •  Basic experience in software application support
  • Understanding of the Customer Journey

What we offer:

  • Working in a great working environment with the crew which develops our products. Imagine the satisfaction and pride that you feel when your work becomes a part of an application that our customers love to use
  • We support your personal and professional development
  • Recruitment buddy system
  • Team building activities

Attractive range of benefits designed to support your lifestyle and wellbeing:

  • flexible working hours,
  • hybrid working policy: mix remote and office work,
  • private healthcare,
  • everyday lunch
  • space for resting and fun

….and we are planning a lot of new initiatives…

 

If this sounds like a challenging opportunity for you and you feel interested in belonging and contributing to a dynamic and innovative organization, please send your CV in English.

Only shortlisted candidates will be contacted.

We are looking forward to meeting you!

Apply


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